Another iPad printing question

[JLL-1509]

I had an 8600 that died after two years so I purchased an 8720 as a replacement. On the 8600 the printer showed as a printer option and all was good. The 8720 does not show. I have printed the HP Network Configuration Page and the Network is ‘Ready’, Active Connection Type ‘Wireless’, Internet ‘Connected’, etc. The 8720 prints wirelessly from my Mac desktop and laptop – just not the iPads or iPod. When I go to print, it comes up and asks for the printer and when I click that option I get the message ‘No AirPrint Printers Found’. I have done the normal suggested trouble shooting of shutting down and restarting the router, the iPads, the iPod, all several times and still no printer shows.

I have downloaded the AiO Remote app thinking that ‘possibly’ it was needed, but when I click on that it shows the 8720, so if it can find the connection where is my problem?

Thanks,

Jerry

[A4Apollo · Accepted solution]

Hello @JLL-1509,

Welcome to the HP Forums.

I would be happy to help you with your HP OfficeJet Pro 8720.

I understand that you have issues with AirPrint, and you have already done some preliminary troubleshooting.

AirPrint is a mobile printing solution included with the Apple iOS v4.2 and later mobile operating systems.

Print from an iPad, iPhone, or iPod touch over a wireless network to your HP printer.

I see you are able to print from your Mac and laptop.

Click here and follow the best troubleshooting steps to resolve the issue.

Please let me know how this goes.

I genuinely hope that the issue gets resolved without hassles.

Thanks for being a part of the HP community and if you require further assistance let me know and I will gladly do all I can to help.

If you wish to say thanks for my effort to help,

click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

[JLL-1509]

Thanks.  This is the part that I had not done and it solved the problem.

1. Click the Settings tab.
2. Click Security, and then click Administrator Settings.
3. Under Network Settings, select AirPrint, if it is not already selected, and then click Apply.