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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Any printer setup over wsd port will not print

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10-19-2020 03:44 PM
If I change the printer port to an IP port it works fine. Setting up using old add printer or HP "Smart" software results are the same-printer sets up fine but errors on print. The WSD port DOES NOT WORK.
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Accepted Solutions
10-22-2020 10:37 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Let's try these steps to resolve the issue:
Download and run HP Print and Scan Doctor: Follow steps from the link: Click here
Root level uninstall and reinstall printer drivers:
- Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
To reinstall, click here.
- If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
- If the issue still continues, install using Using the Windows Built-in Print Driver: Click here
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
10-22-2020 10:37 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Let's try these steps to resolve the issue:
Download and run HP Print and Scan Doctor: Follow steps from the link: Click here
Root level uninstall and reinstall printer drivers:
- Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
To reinstall, click here.
- If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here
- If the issue still continues, install using Using the Windows Built-in Print Driver: Click here
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee