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HP OfficeJet Pro 8028 All-in-One Printer

Using Mac Sonoma 14.5 os

Anytime i try to print from my mac, Adobe or anywhere else, I get 2 errors: 

1. 

The document could not be printed.

2. 

There were no pages selected to print.

The pages ARE selected to print. Firmware is up to date. What can i do? No problems when i print from my phone.

1 REPLY 1
HP Recommended

@OliviaCrane, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Delete and Re-add the Printer

Go to System Settings > Printers & Scanners

Right-click (or Control + Click) on your HP OfficeJet Pro 8028 and choose Remove Printer

If you've had a lot of printer trouble: click the “…” or right-click in the printer list and choose Reset printing system… (this will remove all printers)

 

Reinstall the Printer Using AirPrint

After removal, click “Add Printer, Scanner, or Fax…”

Wait a moment until your HP printer shows up.

Select it. Under “Use”, make sure it says AirPrint (not HP Smart or HP driver).

Click Add

 

Reset Adobe Print Settings

If you’re printing from Adobe Acrobat and get these two errors:

Open Adobe Acrobat

Go to Acrobat > Preferences > Documents

Uncheck “Save As optimizes for Fast Web View”

Go to Print, click Advanced, and check “Print as Image”

Try printing again

 

Run HP Smart:

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

  • Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.