Are ink cartridges damaged if left in the mailbox over night with sub zero temperatures?

[swpcap]

The mail came late and my instant ink cartridges were left in the mailbox over night in sub zero temperatures.  Will this damage the ink?  Should I return them for replacements?

[asmita6658]

@swpcap

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you have questions about your Instant Ink. 

Don't worry, I'm here to help! 

The recommended temperature is between -15 and 35 degrees Celsius (5 and 95 degrees Fahrenheit).

As the printer ink was exposed to a freezing temperature, I´d suggest you let it sit in the room temperature before installing.

Hope this helps!

Let me know if you have any other questions.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[swpcap]

I appreciate the response.  We didn't have an urgent need to install them, so they are nice and warm now.  The concern was that the temperature were below the recommended temperature and I wondered if they needed to be sent back for replacements.  At what point does the cold damage the cell structure such that it will not print the colors properly?

It was reported to have gotten down to about 10 -15 below zero Fahrenheit and they were in the mailbox for about 8 hours.

Thanks,

Steve

[asmita6658 · Accepted solution]

@swpcap

Hi Steve, thanks for replying. 

Don´t worry, I´ll be happy to help you get this sorted for you. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know.