• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP DESKJET 2620
Microsoft Windows 10 (64-bit)

As soon as I enter my WPS code, the 2620 Printer is OFFline.

Installation of the driver works smooth until that fatal event when the drivers ask for the WPS code. When entered the WPS code printed by the 2620, nothing abnormal happens. And the printer sets itself offline. 
This is a surprise as during the installation, the 2620 printer is recognised and set its WIFI connexion with the computer smoothly.
 
Problem comes either from W10 (I disabled the FIREWALL)
From the router  TECHNICOLOR TG799VN V2 (no idea here)
From the Driver which connect both W10 and the 2620 on two different network ?


This problem is being going for a year and half now. Many tries attempted with the HPDOCTOR and different Drivers. 
The printer wifi light is BLUE, constant lighting  so it sees the connexion in the router .

Page Information  tells the followings "excuse my French" this is a french installation:
Service Number is : 29046
Silent mode: inactive
Id Hello: HP DeskJet 2600 series [648609]
Inks are both: Ready
Serial Number: [Personal Information Removed]
Micro software: TJP1FN2021BR
Automatic Update Activated: 

This printer is connected to our Network with iP 192.168.1.16
Signal Power is real good.
This printer is connected to the Internet.




1 REPLY 1
HP Recommended

Hi,

Please press and hold the Wireless and Information buttons till the power light starts blinking, the printer will print 3 or 4 pages.

 

Please include a picture of the last page, the one with the title "Wireless Printer Test Report".

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.