• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-29-2020 11:35 AM - last edited on ‎07-29-2020 02:42 PM by Retired

HP Recommended
Product: HP DESKJET 2620
Operating System: Microsoft Windows 10 (64-bit)

As soon as I enter my WPS code, the 2620 Printer is OFFline.

Installation of the driver works smooth until that fatal event when the drivers ask for the WPS code. When entered the WPS code printed by the 2620, nothing abnormal happens. And the printer sets itself offline. 
This is a surprise as during the installation, the 2620 printer is recognised and set its WIFI connexion with the computer smoothly.
 
Problem comes either from W10 (I disabled the FIREWALL)
From the router  TECHNICOLOR TG799VN V2 (no idea here)
From the Driver which connect both W10 and the 2620 on two different network ?


This problem is being going for a year and half now. Many tries attempted with the HPDOCTOR and different Drivers. 
The printer wifi light is BLUE, constant lighting  so it sees the connexion in the router .

Page Information  tells the followings "excuse my French" this is a french installation:
Service Number is : 29046
Silent mode: inactive
Id Hello: HP DeskJet 2600 series [648609]
Inks are both: Ready
Serial Number: [Personal Information Removed]
Micro software: TJP1FN2021BR
Automatic Update Activated: 

This printer is connected to our Network with iP 192.168.1.16
Signal Power is real good.
This printer is connected to the Internet.




Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.