Avery J8161 labels, not printing inside the template

[Colin_W1]

Avery J8161 labels, not printing inside the template

[Dragon-Fur]

@Colin_W1 

Welcome to the HP Community Forum.

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@Colin_W1 wrote:

Product:  HP Officejet Pro 8600 e-All-in-One Printer series - N911 

Operating System: Microsoft Windows 11

Avery J8161 labels, not printing inside the template

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Source:  https://www.avery.co.uk/template-j8161

Print Size:  A4

Orientation:  Portrait

Margins

The original template is stored / downloaded in an older format (.doc).

Save-As and converting the format to .docx slightly adjusts the placement of the data.

Try / Consider

Export the edited / saved .doc document to PDF format.

Test print one sheet on plain paper using Adobe Reader DC

Example

Note:  Remember to check / adjust the Paper Size in Properties

and / or

Convert the .doc to .docx and Save-As under a new name

Export the edited / saved .docx to PDF under a new name

Test print one sheet on plain paper using Adobe Reader DC

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP Officejet Pro 8600 e-All-in-One Printer series - N911 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Colin_W1]

Sorry didn't explain it clearly. I am using in Word,  Mailing>Labels>Avery A4/A5>J8161

Which gives me the correct preview comprising of 3 columns and 6 rows.

When I Print & Preview all 18 labels are in the correct place.

When I actually print the last 7 rows they print outside the template borders  

[Dragon-Fur]

@Colin_W1 

OK.

True - the method offered is not Mail merge --

It might be worth a test to see if the sheet of labels will print as needed on A4 paper.

If I have anything else to offer, I'll edit / post back.

References / Resources

 Printer Specifications for HP Officejet Pro 8600 e-All-in-One Printers

Paper-handling specifications

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Colin_W1]

I really appreciate your help, I tried what you suggested (A4) before I started this topic, still prints the same as the Avery sheet.

I'm trying to establish if there's something wrong with the printer. 

[Dragon-Fur]

@Colin_W1 

 You are welcome.

PDF print using Adobe Reader DC generally works for standard sized (A4 / Letter) sheets of labels.

Could try "Fit" / Shrink to fit size.  ?

Do both Export .doc to PDF and Export .docx to PDF produce the same results?

Where is the loss of integrity?   Up/down or Left/right or both?

Standard fonts?  Images added to single labels?

Have you ever printed labels using this printer?

If yes, template name?

This is a robust old printer and the one of "best of its time".

The printer hardware is likely OK / fine - or bordering on utter failure due to age and service.

What?  We've been told of an increasing number of hardware failures over the last couple of years...

The driver for the printer is old though not so old as so be useless -- the driver is supported in Windows 11.

The driver is likely adequate -- and might benefit from being uninstalled / reinstalled.

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Printer Software

The general solution:

• Restart everything, including the router that controls your network
• Uninstall the full driver printer software from Programs and Features
• Restart the computer and log in
• For "Driver Unavailable" or other odd "will not install" issues >> Check and Remove any remaining pieces of printer software from the file system.  Scroll down to References / Resources (below):  Complete the steps in the example > "Check and Remove", then come back...
• If changes are made, Restart the computer and log in
• Install a new copy of the full driver printer software
• Restart the computer and log in

NOTE: 

The Web Pack Installation method described below is available for your printer and a supported version of Windows

NOTE:

If you have a current downloaded copy of the driver installation package, use that.

Else

For Your Printer

Full Feature Software - Web Pack Installation Package - Information and Download

HP Officejet Pro 8600 Plus/Premium e-All-in-One Printer series - N911a-n Full Feature Software and D... 

The following sections include Extra Details -

Read / Use / Ignore as suits your situation...

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Printer Software – Full Driver Installation – Details / Examples

 In general, there are two methods to install the full driver printer software.

Easy Start Software is a wrapper that will find and install your printer software – If you want to install the full driver software, you do need to select the "Full Driver" when the option is presented.

The Web Pack Installation Package method uses the full driver installation package for your printer.  This method is dependent on the Web Pack package being available for your system / OS.

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Method - Use the Easy Start Software to Install HP Smart and / or the Full Feature / Full Driver Software

Easy Start Installation Package - Information and Download / Save

• Open  Home Page - HP Easy Start >> Click to open Category Software and Drivers 
• Download and Save the current version of the Easy Start Software installation package  to install your print software

 Easy Start can be used to install your printer software or the HP Smart application.

If the HP Smart Application is (already) Uninstalled, Use Easy Start OR Get a new copy of the application from the Microsoft Store

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the Easy Start installation procedure.

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OR

Method - Use the full Web Pack Installation package to install the Full Feature / Full Driver Software

Find, Download-Save-Install

• Open your printer Home Page > Support Website   
• Open Category Software and Drivers > If the Installation package is not listed on the mail level, check in sub-category Software-Utility
• The title  of the package might include the words “Full Feature”, “Full Solution”, “Print and Scan Driver”, or similar wording.
• After the software is installed, Restart the computer and log in

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Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

• >>> After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

"Check and Remove" - Capture and Remove left over pieces of printer software after the software is uninstalled

Check_and_Remove_Section_2

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"