B110a "use setup cartridges" error and also (another B110a printer) "ink system failure" error

[holosophy]

Hi, I look after IT for elderly people (I volunteer via Age UK) and we have been donated two B110a printers however they both show errors which we need to clear;

1) The first says "use setup cartridges" and we do not have them (we do have a new set of genuine 364 cartridges but these will not work with the printer)

2) The second says "Ink system failure" - it came with a new spare printhead (unfortunately that has no setup cartridges with it!)

Any/all help with either (or preferably both!) problem(s) would be greatly appreciated!

[Jeet_singh]

@holosophy,

Thank you for posting your query on HP Support Community,
 

In order to bypass the setup cartridges and want to use the regular ink cartridges, I believe we can bypass the setup by performing a reset.

I am going to send you a private message with the instructions on how to perform an advanced reset. Now these steps are specific to your printer only. 

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[holosophy]

Thanks Jeet, I will try that on the "setup issue" printer tomorrow when I go in and am wondering whether this will work for the "Ink System Failure" printer as well? I will try it however if it isn't the correct solution for that problem could you let me know what is...

Thanks in advance,

John

[Jeet_singh]

@holosophy,

Thanks for replying,

Regarding the other printer with Ink system failure error. I would suggest you try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing,  I would suggest here is to follow the steps suggested in the support document for - HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays

Please make sure you try to clean the printhead with an automated tool as well as clean the printhead manually. 

Let me know how it goes for further assistance!

Take care and have a great day ahead!