B305DFF9

[Fritohmx]

I am repeatedly receiving error code B305DFF9 on my office jet pro 9018. I have unplugged and deleted printer from system and reinstalled with no luck. I have seen several posts regarding setting the printer back to factory defaults. Can you please send me this info? Thank you!

[Echo_Lake]

@Fritohmx

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, we'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[rsh_bills]

Hi, 

I am also having this issue. I have unplugged and restarted the printer, as well as ensured that the firmware is up to date.  It works for a few minutes before flashing the blue screen/lights again.

[Echo_Lake]

@rsh_bills

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[rsh_bills]

@Echo_Lake I have an HP OfficeJet Pro 9018. Thanks

[Echo_Lake]

@rsh_bills

Thank you for posting back.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!