B80005EC

[oldcarrottop]

HP OfficeJet Pro All-in-One Printer.  Stopped printing.  Error message B80005EC with icon that looks like the on/off button.  The on/off button doesn't work.  Wireless connection with VPN.  Usually works fine.  I'm reluctant to pull the plug and re-plug until I get your instructions.

[Sneha_01 · Accepted solution]

Hi @oldcarrottop,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 The error code B80005EC typically indicates a hardware issue with your HP OfficeJet Pro printer. Here’s a step-by-step guide to help troubleshoot the problem:

Step 1: Check for Paper Jams

1. Open the Printer: Check for any visible paper jams in the input and output trays.
2. Remove Any Paper: If you find any jammed paper, carefully remove it.

Step 2: Power Cycle the Printer

Since the power button isn't working, you'll need to unplug it:

1. Unplug the Printer: Disconnect the power cable from the back of the printer and from the wall outlet.
2. Wait a Moment: Leave it unplugged for about 60 seconds.
3. Plug It Back In: Reconnect the power cable to the printer and the wall outlet.
4. Turn On the Printer: If the power button doesn’t respond, it should automatically power on when plugged in.

Step 3: Check Connections

• Ensure that all cables (USB, power, network) are securely connected.
• If using Wi-Fi, make sure your network is operational.

Step 4: Run a Printer Self-Test

1. Use the Printer’s Control Panel: If it turns on, access the settings to print a self-test or configuration page.
2. Check for Errors: Look for any additional error messages.

Step 5: Update Firmware

If the printer is operational after the steps above, check for any firmware updates via the HP website.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support