B8084696 error in HP ENVY Inspire 7200 series all-in-one

[MAAB111]

Hello.

This error (blue screen) suddenly started to happen after i moved the printer from a phisical place to another.

I don´t have any jammed sheet of paper.

I have no lack of ink.

I already unpluged and plugged as recomended.

I didn´t find a clear answer about how to solve this error so far in this Community´s similar reported problems.

Maybe so instructions on how to reset it will help ?

Please advise.

Thank you so much in advance.

Regards,

MAAB 

[A_Gayathri]

Hi @MAAB111 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like the B8084696 error on your HP ENVY Inspire 7200 series all-in-one printer is causing a blue screen issue on your Microsoft Windows 11 system. While this error might not be a common one, there are a few general steps you can take to troubleshoot and potentially resolve the issue:

Restart Your Printer and Computer:

• Turn off your printer and computer.
• Unplug the power cord from both the printer and the computer.
• Wait for a few minutes.
• Plug in the power cord and turn on the printer and computer.

Check for Paper Jams:

• Even if you don't see a jam, carefully check all areas where paper travels in the printer for any small pieces of paper or debris.

Update Printer Drivers:

• Ensure that your printer drivers are up-to-date. Visit the HP official website to download the latest drivers for your printer model.

Check for Windows Updates:

• Make sure your Windows 11 operating system is up-to-date with the latest updates.

Run HP Print and Scan Doctor:

• HP provides a tool called "HP Print and Scan Doctor" that can automatically diagnose and resolve printing and scanning problems. You can download it from the official HP website.

Reset the Printer:

• On your printer, locate the power button.
• Press and hold the power button for about 15 seconds until the printer turns off.
• Wait for a few minutes, then turn on the printer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[MAAB111]

Hello Gaya1239.

Thank you for your reply in trying to help me. Much appreciated.

I find out that my printer was still inside warranty period (for more 2 months  🙂  ) hence, it was sent immediatelly to HP for analysis and fix. I am waiting for news from them for the next 30 days.

I will post here later what was the problem - if they explain that in the fix report.

Thank you.

Best regards,

MAAB

[A_Gayathri]

@MAAB111,

Thank you for your response! If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!