B80937CA Error - HP OFFICE JET 8020

[irishakhodor]

I purchased HP Office Jet 8025e about a month ago. Every time when I'm trying to scan - I'm getting a blue screen with error message B80937CA and all lights up.

How this issue can be fixed, or I would need to return the printer to Staples.

[Echo_Lake · Accepted solution]

@irishakhodor

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand you are receiving a "B80937CA" error on the printer screen. We can perform a factory default on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
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