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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-09-2023 05:55 AM

HP Recommended

whne I try to scan from my computer the print show B809382E and I cann't scan

14 people had the same question
8 REPLIES 8

‎05-11-2023 08:24 AM

HP Recommended

@cbuzzi 

 

Welcome to the HP support community.

 

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

Sandytechy20
I am an HP Employee

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‎05-12-2023 07:03 AM

HP Recommended

Hello, I have the same issu with my HP OfficeJet Pro 8024e.

I tested it many times, when i want to scan from my PC, a blue screen on the printer with the error code B809382E is displayed. How can i solve this ?

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‎05-16-2023 05:17 AM

HP Recommended

I have the same problem 22A56B

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‎05-16-2023 04:23 PM

HP Recommended

I have the same issue.  I have an HP OfficeJet Pro 9025e

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‎05-16-2023 07:11 PM

HP Recommended

I believe I have solved it.  I checked to be sure the printer's firmware was up to date, and it was.  I downloaded and ran the HP Print Doctor software, which couldn't find the HP Smart software, even though I know it was there.  So I downloaded and reinstalled the full printer software to make sure everything was in the right place and connected up.  Going through HP Smart, I was able to scan normally, no errors.  Then I tried scanning from Photoshop 2023 (newest version) and it works.  I think the problem is solved, looks like some software glitch, maybe due to an incompatible Windows update or something.

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‎06-08-2023 02:11 PM

HP Recommended

Office Jet Pro 9010e 

 

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‎06-19-2023 10:41 AM

HP Recommended

roduct number 1G5L5A

 

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‎06-19-2023 10:42 AM

HP Recommended

1G5L5A

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