B80B4696

[Dimlylitpond]

How to fix the above error message.

[Raj_05]

Hi @Dimlylitpond,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code B80B4696 on the HP ENVY Inspire 7955e All-in-One Printer typically indicates a hardware issue or a problem with the printhead. Here are some steps you can take to troubleshoot and potentially fix this error.

Power Cycle the Printer

• Turn off the printer and unplug it from the power outlet.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Check for Paper Jams

• Open the printer and check for any jammed paper or foreign objects inside the printer. Remove any obstructions you find.

Inspect the Printhead

• Access the Printhead:
  • Open the printer cover.
  • Wait for the carriage to stop moving, then carefully remove the printhead.
• Clean the Printhead:
  • Use a lint-free cloth or paper towel moistened with distilled water to gently clean the electrical contacts on the printhead and inside the printer.
• Reinstall the Printhead:
  • After cleaning, reinstall the printhead securely.

Check Ink Cartridges

• Ensure the ink cartridges are installed correctly and are not empty or damaged.
• If necessary, replace any cartridges that may be empty or faulty.

Update Printer Firmware

• Check for any available firmware updates for your printer:
  • Visit the HP Support website.
  • Enter your printer model and look for firmware updates.

Reset the Printer to Factory Settings

• Go to the printer settings menu and look for the option to reset to factory settings. Be aware that this will erase any custom settings.

Note:

• Ensure the printer is on a stable surface and has adequate ventilation.
• Regularly check for updates for your HP Smart app, as it can help with diagnostics and troubleshooting.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support