B82A34B2 error HP 9015 blue screen just popped up. What can I do?

[JDP1205]

B82A34B2 error HP 9015e blue screen just happened today for the first time. Is the printer dead or is there something I can do?

[Kuroi_Kenshi · Accepted solution]

Hi @JDP1205,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the B82A34B2 error on the HP 9015e printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer:

• Turn off the printer and unplug the power cord from the printer and the wall outlet.
• Wait approximately 60 seconds.
• Plug the power cord back into the printer and the wall outlet, then turn the printer back on.

Update Firmware:

• Ensure your printer firmware is up to date. You can check for and install any available updates via the HP Smart app or the HP website.

Check for Paper Jams:

• Open all accessible areas of the printer and inspect for any paper jams. Remove any obstructions and ensure the paper path is clear.

Restart All Connected Devices:

• Restart your computer or any other devices connected to the printer to ensure that any temporary communication issues are resolved.

Reinstall Printer Drivers:

• Uninstall the current printer driver, then download and install the latest drivers from the HP support website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,