B8A2F2E8 error code on HP OfficeJet Pro 8600 Plus

[f_a_d]

My printer locks up a blue screen showing the code B8A2F2E8.  The only way to clear it and print is to disconnect power from the printer, wait a few seconds, then power it backup.  But, the error recurs within a few hours.  Please advise.

My printer is HP OfficeJet Pro 8600 Plus

Serial # [personal info removed]

[sandytechy20]

@f_a_d

Welcome to the HP support community.

I understand that you are getting B8A2F2E8, follow these steps to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[skydelimit78]

Why can't the solution be posted publicly?

[f_a_d]

The solution provided does not solve my problem.  The screen in your instructions does not match the screen on my OfficeJet Pro 8600 Plus.  Pressing and holding the power button seems to have no effect.   Please double check to see if you have provided the correct solution and advise.

[skydelimit78]

If by solution you mean the ink yes. 

[sandytechy20]

@f_a_d

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

Cheers.

[f_a_d]

These instructions do not work for me.  At step 3, I don't have the option of entering my serial, but I do see "My Device"  with an indication that I have an expired warranty.  If I click on the link associated with my device, I am forwarded to "HP Customer Support - Contact", where my correct serial and product number are displayed and I am given the option to visit the "HP Support Community", or talk to a "Virtual Agent".  The "Virtual Agent" is no help either. 

[sandytechy20]

@f_a_d

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.