BLANK output with new 564 Black ink

[aspensky]

This only for copy and print a black and white original directly from C410a printer, no computer operating system.

The 564 Black ink was just bought from store.hp.com 2 days ago, need to dupliate a black and white page using "COPY Black" button - the output is BLANK page.  Tried to use "COPY Color" button, output is bluish green, barely readable.

Thanks for any help in advance.

[Bob_Headrick]

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart c410a printer.  Go through the steps in order.  If you get to Solution Seven without success I would suggest soaking the printhead as described in the post here.

[aspensky]

Hi Bob,

I want to thank you for the help you gave me … even though nothing seem to work …
I have gone through all 7 steps in order (still blank output), then, followed the procedure on “soaking the printhead” link. The same!  

All testing pages print out with colors, no BLACK, the only black printed are 4 black brackets [ ] around small horizontal color bars. Nothing seems to help.  

All 4 (Black 564XL and 564 3-pack Cyan/Magenta/Yellow) ink cartridges are brand new; when I checked printer ink level, I found out that my HP C410a is a 5-cartridge printer with 2 black ink cartridges, all 4 new ones are full except the other smaller black ink cartridges with Bowtie symbol is dried out.

I tried using “Copy Color” button on printer - the color output printed bluish green without BLACK ink, doesn’t seem to use the new Black 564XL.  Do you know if printing color pages, C410a uses this smaller black ink cartridges with Bowtie symbol?   If YES, I can buy a new one to print color document; otherwise this printer will have to send to the recycle bin.

I wonder if you know any other HP printer I can buy that uses 564 ink cartridges, or the ink cartridges will also be in recycle bin.

Thanks again in advance. \Lillian

[Bob_Headrick]

The "bowtie" cartridge is the 564 Photo.  

The "black" brackets in the test page are actually a mixture of black and color inks, used to show the brackets even if black is not working.

The following printers use the 564 cartridges.  I do not think there are any current models that use these.  I would suggest trying the soak once more before giving up on the printer.

HP Deskjet 3070A All-in-One Printer - B611a

HP Deskjet 3070A All-in-One Printer - B611b

HP Deskjet 3070A All-in-One Printer - B611c

HP Deskjet 3520 e-All-in-One Printer

HP Deskjet 3521 e-All-in-One Printer

HP Deskjet 3522 e-All-in-One Printer

HP Deskjet 3526 e-All-in-One Printer

HP Officejet 4610 All-in-One Printer

HP Officejet 4612 All-in-One Printer

HP Officejet 4620 e-All-in-One Printer

HP Officejet 4622 e-All-in-One Printer

HP Photosmart 5510 e-All-in-One Printer - B111a

HP Photosmart 5512 e-All-in-One Printer - B111a

HP Photosmart 5512 e-All-in-One Printer - B111e

HP Photosmart 5512 e-All-in-One Printer - B111f

HP Photosmart 5514 e-All-in-One Printer - B111d

HP Photosmart 5514 e-All-in-One Printer - B111h

HP Photosmart 5515 e-All-in-One Printer - B111a

HP Photosmart 5515 e-All-in-One Printer - B111h

HP Photosmart 5515 e-All-in-One Printer - B111j

HP Photosmart 5520 e-All-in-One Printer

HP Photosmart 5522 e-All-in-One Printer

HP Photosmart 5525 e-All-in-One Printer

HP Photosmart 6510 e-All-in-One Printer - B211a

HP Photosmart 6512 e-All-in-One Printer - B211a

HP Photosmart 6520 e-All-in-One Printer

HP Photosmart 6525 e-All-in-One Printer

HP Photosmart 7510 e-All-in-One Printer - C311a

HP Photosmart 7510 e-All-in-One Printer - C311b

HP Photosmart 7515 e-All-in-One Printer - C311a

HP Photosmart 7520 e-All-in-One Printer

HP Photosmart 7525 e-All-in-One Printer

HP Photosmart C5324

HP Photosmart C5370

HP Photosmart C5373

HP Photosmart C5380

HP Photosmart C5383

HP Photosmart C5388

HP Photosmart C5390

HP Photosmart C5393

HP Photosmart C6324

HP Photosmart C6340

HP Photosmart C6350

HP Photosmart C6375

HP Photosmart C6380

HP Photosmart C6383

HP Photosmart C6388

HP Photosmart D5460

HP Photosmart D5463

HP Photosmart D5468

HP Photosmart D7560

HP Photosmart e-All-in-One Printer Series - B010a

HP Photosmart e-All-in-One Printer Series - B010b

HP Photosmart eStation Printer - C510a

HP Photosmart eStation Printer - C510a

HP Photosmart Plus All-in-One Printer - B209a

HP Photosmart Plus e-All-in-One Printer - B210a

HP Photosmart Plus e-All-in-One Printer - B210b

HP Photosmart Plus e-All-in-One Printer - B210c

HP Photosmart Plus e-All-in-One Printer - B210d

HP Photosmart Plus e-All-in-One Printer - B210e

HP Photosmart Premium All-in-One Printer - C309g

HP Photosmart Premium All-in-One Printer - C309g

HP Photosmart Premium e-All-in-One Printer - C310a

HP Photosmart Premium e-All-in-One Printer - C310b

HP Photosmart Premium e-All-in-One Printer - C310c

HP Photosmart Premium Fax All-in-One Printer - C309a

HP Photosmart Premium Fax e-All-in-One Printer - C410a

HP Photosmart Premium Fax e-All-in-One Printer - C410b

HP Photosmart Premium Fax e-All-in-One Printer - C410e

HP Photosmart Premium Web All-in-One Printer - C309n

HP Photosmart Pro B8550

HP Photosmart Pro B8553

HP Photosmart Wireless e-All-in-One Printer Series - B110c

[Bob_Headrick]

A few more thoughts - the black cartridge will not be used if photo paper is selected in the driver, make sure plain paper is selected if that is what you are printing.  (Although this would not be the case for the test page.)

If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge.  Turn it over and examine the area around the ink port.  There are four orange plastic spots, left over from the protective cap.  Make sure these are flush with the cartridge body, if not carefully trim them flush.  If the plastic nubs protrude they can prevent the cartridge from seating properly.  Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position.  

I have also seen cases where leaving the printer overnight after the cleaning cycles allows black to recover. 

If none of the above restores black printing your printer will likely require repair or replacement.

[aspensky]

Nothing works, the color ink level are half way gone from the test pages. I think it’s time for a replacement as the printer has long past the warranty.

The only problem I have is to find a new HP model supports Mac OS X10.7 – my Mac Pro is old but works great, upgraded a few things except the OS no longer support by Apple. I didn't like the latest Mac Pro hope Apple will release a newer one.

Thanks for all your help.   \Lillian