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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎11-15-2022 06:55 AM

HP Recommended
Product: HP OfficeJet Pro 8022 All-in-One Printer

Came into my office this morning to a blue screen on the printer display - power button symbol and the error code B835F6EA.

There is nothing happening, trying the normal switch off/on, un- plug for 30 minutes, blah, blah!

Had a useless chat on virtual assistant where they tell you to use the pull down menu on the printer screen - THERE IS NO PRINTER SCREEN AVAILABLE! Then was passed to a 'person' (that is not a person) and directed to download a driver for uploading a firmware update, Done and then it cant find my printer to perform the update because there is no communication and the printer is off-line, ARGH!

Whats App messaging, had some success here in the past but now it cant acknowledge my messages because of a BOT ERROR.

Any help that can actually help please?

Category:
9 people had the same question
5 REPLIES 5

‎11-19-2022 02:09 PM

HP Recommended

Any progress on solving this yet?  I have the same problem....   

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‎11-21-2022 02:21 PM

HP Recommended

Same here.  Got the error code to go away but scanner still doesn't work.  Have spent three hours loading latest software, drivers, etc. to no avail.  Printer and copier work, but not scanner.  suspect some sort of firmware malfunction.  Officejet Pro 8028.  And no help from HP, I guess?

 

Looks like this is a new problem within the last ten days.  Hmmmm.  Any ideas appreciated.

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‎11-21-2022 03:51 PM

HP Recommended

I deleted my driver and then couldn't download a new one!  Somehow, finally I have got a case number and was able to contact a real person.  When I called they said their server was down so please could I call tomorrow!!!  I will let you know how I get on.  This is the first time I have had a HP printer and I really am not very impressed so far......  Surely there should be a general fix by now?

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‎11-22-2022 04:33 AM

HP Recommended

Hi Guys

I am all SORTED! After trying a few of the suggestions, virtual assist and the Whats App chat I got sent a tel number (from trouble shooting I think, spoke to an amazing technician and after 1 hour of phone call and video linking we got it sorted!

The scanner still didnt work the following day so I turned everything off and 're-alligned' the printer and we are now fully functioning again

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‎11-22-2022 09:20 AM

HP Recommended

Been out today, was going to call help line.  Pulled out the printer power supply - just for good measure- as that seemed to have some effect yesterday clearing the error message.  Put it back in and hey presto everything seems to be working again.  

All very odd.  I hope that everyone else is back up and running - it has been a long week of disruption.

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