Bad Cartridges? On 1/10/19 I bought several HP 74 and HP 75 cartridges from HP.

[jrp945]

When I put these new cartridges into the printer I got an error message that the printer could not detect the cartridges.  I went through the process of cleaning the contacts and so on.  Eventually I got new cartridges retail and these worked.  What do I do to find out if there was a whole batch of bad cartridges, and can I get the ones I bought replaced?  Don't know where else to ask. There doesn't seem to be a place to ask HP about bad products.  HP should be informed a batch of their cartridges were defective.

[Barachiel]

@jrp945

Welcome to HP forums.

In this case, I'd request you to speak to the support team for further assistance in getting a replacement for the bad cartridges. 🙂

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

Feel free to reach out if need any other assistance.

Thanks,