Bad Ink Cartridge HP 62 tri-color

[Koujan]

HI, 

I PURCHASED MY INK LAST JANUARY 2020.

FOR THE LAST TWO DAYS, IT HASN'T BEEN PRINTING BLUE COLOR AS IT SEEMS.  I DID PRINTER CARTRIDGE CLEANING AND ALIGNMENT AS WELL BUT BOTH FAILED TO RESOLVE THE ISSUE,

I ALSO DID THE CLEANING AS INSTRUCTED BY THE VIRTUAL ASSISTANT, AND THAT ALSO FAILED, 

INK LEVEL IS OK FOR BOTH COLOR AND BLACK,

FOR THE CLEANING CARTRIDGE REPORT, THE CYAN COLOR IS NOT SHOWING AT ALL, WHITE BLOCK.

WHAT SEEMS TO BE THE ISSUE, 

VIRTUAL ASSISTANT AND OVER THE PHONE SUPPORT BOTH BEEN FAILIURES TO HEAR MY PROBLEM.  OVER THE AGENTS ARE OVERWHELMED WITH PHONE CALLS, AND BUSY ALL THE TIME, AND I WAS ALWAYS SWITCH TO VIRTUAL ASSISTANT.  VIRTUAL ASSISTANT WAS NOT ABLE TO ISSUE A CASE NUMBER BECAUSE IT WASN'T ABLE TO FIND A SOLUTION AND SO VIRTUAL ASSISTANT FAILED TO TRANSFER MADE TO AN AGENT.

NEED HELP WITH THIS OTHERWISE I WILL THROW AWAY MY PRINTER AND INKS AND NEVER GET CLOSE TO HP PRODUCTS EVERY AGAIN FOR FAILING TO PROVIDING A DESCENT SUPPORT.  (NOTE : ASKING FOR DESCENT SUPPORT AT LEAST)

[sandytechy20]

@Koujan

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