Bad ink cartridge

[Cven54]

I have been using HP instant ink for many years. I just inserted a new tricolor cartridge sent to my by instant ink. I continually get the message to remove the cartridge and insert again. I have dinner that numerous times. I have tried cleaning the connections as described online and restarting the printer by unplugging it. I get the same message. It says if this continues to happen to replace the cartridge. How do I get a replacement cartridge from HP instant ink in a timely manner? I have printing that needs to be done. Also, I have logged in and everything on my instant ink account is current

[Kumar0307]

@Cven54, Welcome to the HP Support Community! I’m here to help.

I see that the black Instant Ink cartridge is not working. 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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Have a great day!