Black Background is Being Printed on Powerpoint slides that have Clipart using HP 2680 and Big Sur

[Clay_ATX]

Same issue that many seem to be having with printing PDFs and being forced to Save as jpgs - whereby the clipart has a black background.  This is now prevalent in MS Powerpoint (v16.63.1) for Mac.  All of my software and firmware is up to date and I don't see any fixes from HP on this.  I just don't know how something as simple as a need to print a Powerpoint slide, is now a problem for HP.  How have we regressed so much in terms of software quality?? 

[Anand_Andy]

Hi @Clay_ATX,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Deskjet 2680. Not to worry I will help you to get a resolution to resolve the issue.

To assist better: 

• Does it happen with all PowerPoint slides?
• Does a normal copy work fine?
• Does the same happen when you print a normal document or an email?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then uninstall and reinstall the drivers once and check.

Hope this helps! Keep me posted. 

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