Black Cartridge from my ENVY 5644 not recognized anymore

[Hein_Zegels]

During a print process the printer provided me with the message that the black-cartridge is not working anymore. Replacing the cartrigde with a formal HP-cartridge didn't help. Also cleaning etc. didn't help.

Printing with only the color-cartridge works.

I think that the print-head died . Any other suggestions to try ?

[Kumar0307]

@Hein_Zegels

Welcome to the HP Support Community!

Step 1: Make sure that the cartridges are compatible

Step 2: Hard reset the printer 

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 3: Perform steps 2 and 3 from this document. (If already performed, proceed to next step)

Step 4: If you have the same error after replacing the HP Black ink cartridge, please contact our HP Support team for Service Options

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the chat or get phone number options based on your preferences.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!