Black and White printables print in blue and white.

[LisaMC-D]

I cannot print printables (like coloring sheets for my students) in black and white.  They come out blue and white.  I have researched the support community and uninstalled and reinstalled the software, driver for my device.  I have gone into the printer preferences and printer properties, I have changed to grayscale on and black ink only (and now I can't print anything black and white at all), and I have tried to go back to the settings as they were when I could only do blue and white.  Please help!  I am technologically-challenged, but I follow directions and instructions well.

[The_Fossette]

@LisaMC-D,

Welcome to the HP Support Community!

Are you able to make a copy in black and white?

Meanwhile, I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!