Black background being printed where transparent background should be

[RON8O]

I'm having the same problem, black ink where a transparent background should be. Has anyone found a fix for this?

I am NOT looking for a work around, like converting pages to JPEG. That will print correctly, but is not a fix to why my printer does this to all images with transparent backgrounds.

HELP US HP!!!

[praveenbv]

Hi@RON8O, Welcome to HP Support Community!

I understand that need to know that print black and white print will the color cartridge is also used.

Don't worry I'll try to help you out.

Request you to follow the below troubleshooting steps from the document fix:-

Print a Print Quality Diagnostic report

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[RON8O]

Thank you for the reply!

I followed the steps in the link you provided and everything checks out ok. I looked for a setting regarding printing of transparent areas, but I didn’t find anything. The test prints fine too.

I have printed this PDF from my iPhone and MacBook Pro with the same results, black background where it should be transparent. 

[praveenbv]

@RON8O

Please follow the instructions that solve your issue.

Was Using adobe reader or the preview app to print the PDF files? Follow below steps

Check, update the app, update the printer firmware 

1. Ensure that your printer is turned on and connected.

If necessary, test print a different file.

2. Choose File > Print, and then click Advanced.

The location of the Advanced button depends on the version of Reader or Acrobat.

Mac OS: If you don't see the Advanced button, click the Down Arrow (to the right of the Printer pop-up menu).  

3. Select Print as Image.

The location of the Print as Image options depends on the version of Reader or Acrobat.

Windows

4. Click OK to close the Advanced Print Setup dialog box, and then click OK to print.  

Other solutions

Tracking down printing issues can be difficult. The problems can range from a damaged font, to an older printer driver, to a bad sector on the disk. See the following articles and tips for additional solutions.

Install the latest update

Adobe releases free security updates quarterly. The updates often include improvements to common problems. Download the latest free update:

1. Open Reader or Acrobat.
2. Choose Help > Check For Updates. If a new update is available, it installs automatically.
3. Once installed, restart you computer.
4. Print the PDF again.