Black box around images

[Namba]

When I print to my Smart Tank 517 some images are printed with a black box around them.

I have noticed that when converting the PDF to image it prints well, but it's a tedious and very counterproductive process. 

I have tried many solutions found in this forum but without success.

It looks like a serious firmware or driver bug.

[Dragon-Fur]

@Namba 

Discussion / Observation

The borders and other effects are a result of the structure of the object being printed.

Removing the transparent background of a .png - for example, translating the object to a .jpg file, creates a border affect.  File structure is not something the printer can address.

Firmware cannot fix it - the printer translates the object to be printed and does not see the actual content.

Driver cannot fix it - the printer is not aware that you don't care for the border that is part of the object (image file).

Try

• Insert your .png file(s) into a Word document and print that.
• If you have a comparable software to Windows Paint (mspaint), Open .png file in that software and print.

Yes, I realize the second idea is ludicrous - it is simply meant to direct you to a Mac equivalent software that can print .png files in their native format.  Windows provides Paint for this purpose - Mac OS might provide something equivalent.

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[Namba]

@Dragon-Fur

Thank you for your attention.

I did some tests on Word and it works very well, the problem only occurs when I print received PDF files.

What is printed is very different from what is shown on the screen.

The problem is that I get a lot of PDF files and I always have to export them as JPG to print correctly.

I tried many of the solutions found here, but none worked.

Many people suggest updating drivers or firmware, but there are no updates for my equipment.

Take a look at these for example:

https://h30434.www3.hp.com/t5/Inkjet-Printing/Black-box-around-images/m-p/6911955

https://h30434.www3.hp.com/t5/Inkjet-Printing/Black-boxes-printing-around-images/m-p/6902777

https://h30434.www3.hp.com/t5/Inkjet-Printing/Black-box-around-image-clipart/m-p/6963851

https://h30434.www3.hp.com/t5/Inkjet-Printing/Black-boxes-around-images/m-p/7187752

https://h30434.www3.hp.com/t5/Inkjet-Printing/Black-boxes-printing-around-images/m-p/7078080

[Dragon-Fur]

@Namba 

You are welcome.

Stay Safe.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.

[Namba]

But my problem is still not solved.
Does anyone know how to fix this weird black box?

[Dragon-Fur]

@Namba 

I understand.

At the moment, I know of no way around the limitations of the printer to translate the data the way you want it.

Create a new thread, I promise not to answer - if there is a solution to the limitation, another Expert / agent might be able to answer.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology