Black cartridge problem

[EFFYXO]

Please help. I changed the ink cartridges the other day and haven't used it since. I've gone to use my printer just now and it says 'Black cartridge problem'.

Why is it saying this?

Thanks 🙂

[Raj1788]

@EFFYXO

Welcome to the HP Support Community

Clean the area around the ink nozzles

1. Gather the following materials:

   • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)

   • Clean sheets of paper

   • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent to continue.

   Figure : Open the cartridge access door

   

4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.

   Figure : Remove the cartridge

   

      CAUTION: 

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

5. Place the cartridge on a piece of paper with the ink nozzles up.

6. Lightly moisten a clean, foam-rubber swab with distilled water.

7. Clean the face and edges around the ink nozzle with the swab.

      CAUTION: 

   Do not clean the ink nozzle plate.

   Figure : Clean the area around the ink nozzle
   

   1. Nozzle plate - DO NOT CLEAN

   2. Area surrounding ink nozzle - Do clean

   3. Cartridge contacts - Do not clean

8. Let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

9. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.

   • The tri-color cartridge () goes in the slot on the left

   • The black cartridge () goes in the slot on the right

   Figure : Insert the cartridge into its slot

   

10. Push the cartridge forward into its slot until it snaps into place.

    Figure : Snap the cartridge into place

    

11. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.

12. Close the cartridge access door.

    Figure : Close the cartridge access door

    

13. Try to print again.

Use this link: https://support.hp.com/in-en/product/hp-deskjet-3050a-e-all-in-one-printer-series-j611/4311836/docum... for Fixing Print Quality Problems.

Keep me posted, how it goes!

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Have a great day!

Cheers:)