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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-28-2020 09:13 AM

HP Recommended
Product: Deskjet 3636

Recently I inserted brand new cartridges however only colored cartridges is getting detected on black ink its saying cartridge problem. However when i reset the printer using power and cancel button both cartridges are getting detected and sample print is coming. Post sample print again black cartridges is vanishing and cartridges problem appeared.

 

i cleaned the cartridges as recommended online but no use.

 

please help to resolve this problem.

1 REPLY 1

‎05-03-2020 12:49 PM

HP Recommended

@Sunil82, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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