Black ink doesn't work

[WaitingForHelp]

My black ink doesn't work. I was thinking that it's just too old, but I changed it and still doesn't work... Like on pictures, it prints, but... I thought it could be a driver problem, but when I try to scan and print, it's the same problem. I replaced other colors on the same day, but those work. I also cleaned the chip. I have no idea what could I do more. 

[Raj1788]

@WaitingForHelp

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Are you facing the same issue while making a copy?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Calibrate the color

If the cartridges have not been refilled and none are empty, try calibrating the color.

1. Open the printer Toolbox:

   1. Open HP Solution Center (click Start, then All Programs, then HP, then HP Solution Center).

   2. If you have more than one printer installed, make sure to select the correct printer tab in HP Solution Center.

   3. Click Settings.

   4. Click Print Settings.

   5. Click Printer Toolbox.

2. On the Device Services tab, click Calibrate Color, then follow the onscreen instructions. The procedure takes about two minutes and requires two sheets of paper.

Clean the printhead

If the steps above did not help, clean the printhead.

1. Open the All-in-One Toolbox:

   1. Open HP Solution Center (click Start, click All Programs, click HP, and then click HP Solution Center).

   2. If you have more than one All-in-One installed, make sure to select the correct All-in-One tab in HP Solution Center.

   3. Click Settings.

   4. Click Print Settings.

   5. Click Printer Toolbox.

2. On the Device Services tab, click Clean the Print Cartridges, and then follow the onscreen instructions. Three levels of cleaning are available.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)