• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-14-2024 03:05 PM

HP Recommended
Product: HP ENVY 6032 All-In-One Printer

I have an ENVY 6032 printer with both coloured and black ink in the printer. For the past couple months I haven't been using my printer as much as I used to, but it's still in good condition.

 

When printing, I've checked my ink levels and both inks are all full from the HP Smart app, the coloured inks are working perfectly fine but the black ink doesn't print in full black block colour. It prints out as a faded grey/blue colour, it seems that it applies to anything that black or has a black shade in the document that I'm printing.

 

I ran a test page, and the black writing on the test page prints out completely fine black ink. I've cleaned the printer ink heads and cleaned ink smears, I've tried all cleaning options however the problem is still the same.

 

All softwares I'm using to print from has all been updated, my MacBook, the HP apps and even my phone software.

 

What can I do to fix this?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.