Black ink missing from my printouts

[LondonSarah]

Black ink missing from my printouts. I have changed the black ink cartridge and cleaned the printheads.

[Betty0610]

@LondonSarah

Welcome to the HP Support Community.

Are you able to copy in black?

Print a print quality report:

1. Load plain, white paper into the paper tray.

2. On the printer control panel, press the down arrow  to select Settings, and then press OK.

3. Press the down arrow  to select Tools, and then press OK.

4. Press the down arrow  to select Print Quality Report, and then press OK.

   The report prints.

Let me know if you see any black on this report.

Align the printhead:

Use the Align Printer tool on the printer control panel to align the printhead.

1. Load letter or A4, unused, plain white paper into the paper tray.

2. On the product control panel, press the Down Arrow () to select Settings, and then press OK.

3. Press the Down Arrow () to select Tools, and then press OK.

4. Press the Down Arrow () to select Align Printer, and then press OK. The product prints an alignment page.

5. Open the lid.

   Figure : Open the lid

   

6. Place the alignment page on the scanner glass with the printed side down, and then position it on the front right corner of the glass.

   Figure : Place the alignment page on the scanner glass

   

7. Close the lid, and then press OK. The product scans the alignment page.

8. Follow the control panel instructions to complete the alignment.

9. Recycle or discard the alignment page.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-deskjet-3520-e-all-in-one-printer-series/5162504/model/51625...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[LondonSarah]

Dear Betty, Many thanks for your reply. No, I can't copy in black either. Other colours are fine. I have tried aligning the printhead, etc. I would be grateful for any more ideas. The printhead health is shown as good and I have tried 3 new black ink catridges, so I don't know what the problem is!

Best wishes,

Sarah

[rakesh88907]

All is original, ink level is more than 70% but when take a printout output is not visual.

b&W and color both printing is not clear

[midneteoiler]

Solution as I have observed from many frustrating attempts at salvage: Waste no more time on futile manipulations!

BUY A NEW PRINTER!!!!!!

[LondonSarah]

Dear Midneteoiler - I was trying to avoid that, as I have a stock of expensive cartridges, but that might be the only option! LondonSarah

[midneteoiler]

Not so sure,check for model that may use same cartridges!

[LondonSarah]

That could be the best solution. Thanks again and much appreciated! LondonSarah