Black ink not printing

[TiredOfBSWeston]

Black ink stopped printing after replacing cartridge (564) on an old Photosmart 5510, model B111a. Wondering if need to replace the whole thing. TIA

[A4Apollo]

Hi! @TiredOfBSWeston, 

Are you using an HP genuine ink cartridge?

Have you tried checking with a different ink cartridge?

Replace any empty, low or faulty ink cartridges on the printer. Also, try cleaning the ink cartridge contacts and check if it helps.

Print a Print Quality Diagnostic Report

Follow these steps to print a test page.

1. Load plain white U.S. letter or A4 size paper in the tray.

2. From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().

3. Touch Tools, and then touch Print Quality Report. A Print Quality Diagnostic Report prints.

   Figure : Example Print Quality Diagnostic Report

   

Refer this article to know more information about colour or black ink not printing issues. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

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[TiredOfBSWeston]

Thanks for your reply. I had followed all the recommended steps prior to posting my question. Unfortunately none of them worked. 

Thanks again. 

[A4Apollo]

Hi! @TiredOfBSWeston,

Thanks for writing back to us.

As the black colour is not printing on the print quality test page.

It certainly sounds like a hardware issue with the printer. 

Please contact HP support for service options.

Contact HP support using this link. Click Here

Take Care!