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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-31-2020 08:41 PM

HP Recommended
Product: hp officejet 4620
Operating System: Microsoft Windows 10 (64-bit)

Black ink is not printing.  All the other inks are printing.  All the cartridges have ink (4).  I have cleaned the printhead, and replaced the cartridges.  

 

1 REPLY 1

‎09-03-2020 03:06 PM

HP Recommended

@Harrisq, Welcome to HP Support Community!

 

This could be an issue with the printer ink system, if you have already performed the steps from the document Black Ink Not Printing and other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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