Black ink not printing

[Kerrylc71]

I am trying to print an Atol certificate and the page has white writing on it the black isn’t printing despite it saying my ink is fine 

[Raj_05]

Hi @Kerrylc71,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a clog or some other issue with the black ink cartridge or printhead. Here are a few steps you can try to troubleshoot and potentially fix the problem.

• Check Ink Levels: Even if the printer indicates that the ink levels are fine, it's worth double-checking to ensure that there's enough black ink in the cartridge. If it's low, replacing it might solve the issue.
• Run Printer Maintenance: Most printers have a maintenance or cleaning function that you can access through the printer settings on your computer. Running a printhead cleaning cycle might help unclog any dried ink that's blocking the nozzles.
• Physical Inspection: Take out the black ink cartridge and inspect it for any visible signs of damage or blockage. If you see any debris or dried ink, carefully clean the cartridge using a lint-free cloth and a bit of distilled water.
• Print a Test Page: Most printers have a built-in option to print a test page. This can help you determine if the issue is with the printer itself or with your computer or software.
• Check Print Settings: Ensure that your print settings are configured correctly. Sometimes, printing in grayscale or black-and-white mode can inadvertently prevent the printer from using the black ink.
• Update Printer Drivers: Make sure that your printer drivers are up-to-date. Sometimes, outdated drivers can cause printing issues.

By going through these steps, you should hopefully be able to identify and resolve the issue with your printer not printing black ink.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Kerrylc71]

Hi, I tried all the cleaning and so on and still wouldn’t print black so removed the back cartridge aftet looking on here for tips and it’s worked fine, thank you for your reply. 

[Raj_05]

Hi @Kerrylc71,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support