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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Black ink not working after printer sitting unused

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05-13-2020 02:57 PM
My printer has sat unused for almost a year. When I tried to print something recently, the black ink was streaky and barely visible so I bought a brand new cartridge. Now, even after replacing the cartridge, the problem persists. It got slightly better after running the cleaning cycle a couple of times, but it's still not fully resolved.
05-13-2020 07:18 PM
Try cleaning again in 24 hrs.
The ink has dried in the printhead.
You can try cleaning the printhead manually, youtube has may vids on this topic.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-13-2020 09:47 PM
The cartridges sit in the printhead.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-19-2020 12:30 PM
You can try cleaning the printhead manually but it can get messy.
Youtube has many vids on this subject.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-19-2020 01:17 PM
There is not much else you can do.
If you replace the printer with another inkjet make sure to use it at once a week.
I have setup Task to print a file once a week to all my inkjets.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.