• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-23-2016 09:00 AM

HP Recommended
Product: HP inkjet 940XL
Operating System: Microsoft Windows 7 (64-bit)

Fairly new genuine HP black cartridge installed.  Faded black ink in parts of top half of page, worst near top.  Doesn't happen with every page, about 40% though.  Have printed test sheet, cleaned and aligned print heads - no improvement.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2016 09:16 AM

HP Recommended

Alright, first make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document should assist you with troubleshooting print quality issues with your printer.

 

If after following the above you are still having issues, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to see what options are available.

 

Please let me know the results after following the above. If you are able to improve the quality, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎08-25-2016 07:55 AM

HP Recommended

Hey @KingstonJustice,

 

Welcome to the HP Support Forums.

 

I see that you are having some issues with print quality. I can help you with that, however I am going to need to know the name of the printer as it appears on the front label. Once I know that I will be better able to assist you.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎08-25-2016 08:54 AM

HP Recommended

HP Officejet Pro 8500 .  Printer registration doc (2010) also says  A909a   Model #: CB022A    Thanks for your help.

Was this reply helpful? Yes No

‎08-25-2016 09:16 AM

HP Recommended

Alright, first make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document should assist you with troubleshooting print quality issues with your printer.

 

If after following the above you are still having issues, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to see what options are available.

 

Please let me know the results after following the above. If you are able to improve the quality, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-01-2016 12:03 PM

HP Recommended

Thanks. Printer now working ok.  Info:  I started working through the troubleshooting link & print quality diagnostic page looked fine, as it did before.  I decided to check the ink tubes anyway but they look fine.  After I shut the top, the printer began to calibrate the linefeed without my requesting it.  I don’t think I’d tried that before anyway so I let it carry on. I didn’t use the printer again until Tuesday and it was fine: 9 pages all ok.  Today I used it again and it’s still ok so I assume the problem is resolved although I’ve not yet done a lot of printing.  Your troubleshooting page is good.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.