Black screen on envy printer

[Mandee94]

My hp envy 4520 shows a black lit screen and I need help fixing it, so I can copy and print. 

[zoey7886]

@Mandee94, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Black Screen on HP Envy 4520 Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy 4520 printer display is showing a black lit screen and is unresponsive, try the following steps to fix the issue:

Power Reset:

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the back of the printer and the wall outlet.
• Wait for about 15 seconds.
• Reconnect the power cord to the printer and wall outlet.
• Turn on the printer and check if the display is working properly.

Check for Firmware Updates:

• Make sure your printer's firmware is up-to-date.
• Visit the HP Support website and download any available firmware updates for your model.

Verify Power Source:

• Ensure the printer is connected to a stable power source.
• Try plugging the printer into a different outlet.

Reset Printer Settings:

• If the printer has a reset option or you can enter the settings menu, try resetting the settings to defaults.

Check Cable Connections:

• Ensure all connections are secure, especially the power cable.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,