Black will not print

[BUBBA68]

5255 series printer and it's a black cartridge concern only: skips lines on text completely or does not print at all. Have cleaned numerous times and have installed two new print cartridges with same results. Single cartridge mode using color work fine, eliminating it and using the black cartridge verifies the concern which I believe is the black printing head itself.

[Nal_NR]

Hi @BUBBA68

Welcome to the HP Support Community. 

I'd like to help!

Follow the document here and see how it goes. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @BUBBA68,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @BUBBA68

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

[BUBBA68]

Have went through the diagnostic process that was provided by you 3 times with the same results and will still not print in black. We use this printer at least every other day and 75% of the time it's primarily in black. Very disappointed that it on only lasted about a year and half.

[Nal_NR]

Hi @BUBBA68,

Hope you are using HP genuine ink cartridge. And have you tried with a new ink cartridge, is it still the same?

If the issue still persists then, This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!