Blank screen after a hard factory reset

[Rdavis19]

HP Laser Jet Pro MFP M283 cdw blank screen after hard reset.

[Raj_05]

Hi @Rdavis19,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet Pro MFP M283cdw is displaying a blank screen after a hard factory reset, it could indicate a problem with the firmware or hardware. Here are steps to troubleshoot this issue.

Perform a Power Reset:

• Turn off the printer.
• Unplug the power cord from the printer and from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet and reconnect it to the printer.
• Turn the printer back on.

Check for Firmware Update via USB:

If the screen remains blank, the firmware may be corrupted. You can try to update the firmware using a USB drive.

• Download the latest firmware for the HP LaserJet Pro MFP M283cdw from the HP support website.
• Load the firmware file onto a USB drive.
• Plug the USB into the printer and see if it attempts to boot or update.

Check Control Panel Cables (For Advanced Users):

If the screen remains blank and you are comfortable handling hardware:

• Turn off the printer, unplug it, and check the control panel ribbon cable for any loose connections.
• If a loose connection is found, securely reconnect it.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support