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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-24-2022 09:14 PM - last edited on ‎04-25-2022 05:19 AM by Retired

HP Recommended
Operating System: macOS 11.0 Big Sur
Good morning,
 
I have a problem with my Deskjet 2333   (CN21XXXXX) purchased on 8 February 2022.
 
I recently replaced my MacBook Air with a new Macbook Air M1 .
 
The printer worked fine with my old Macbook but won't work with the new Macbook.
 
I have downloaded the generic drivers but I get an error message when I try and load the HP drivers.
 
When I try to print the "power" light starts blinking quickly and the printer remains in "idle" mode. 
 
Checking the "troubleshooting" on your website this seems to be a problem with the ink cartridge access door but this seems to b closing OK 
 
Can you please advise
 
Thank you 
 

 

3 REPLIES 3

‎04-28-2022 02:14 PM

HP Recommended

@Griffo74

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the error message?
  • Are you able to make a standalone copy from the printer?

While you respond to that, let's try these steps from the document: Blinking Lights By the end of the article you will be able to isolate the issue.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎04-28-2022 08:05 PM

HP Recommended

Thanks for your reply but frankly the time it’s taken for the ‘community’ to reply makes it a total waste of time. But it’s better  than any other HP source I contacted for help.  My local HP call center - nothing , HP on Twitter - nothing, HP on Facebook - nothing. Apple and Google came to my rescue and my problem is now sorted.  A simple reset in the MacBook Air Preferences did the trick.  HP support not up to scratch on my opinion.

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‎04-29-2022 09:50 AM

HP Recommended

@Griffo74

Thank you for posting back. 

 

Apologize for the inconvenience caused, I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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