Blue Screen Error Code C8190002 on HP OfficeJet Pro 8035 All-in-One

[dp8030Home]

Just happened today.   I tried the disconnect and power off for 10 mins. to no avail.... HELP.  Is this a  "New printer"  situation...?  I've owned this since 2019.

[Garp_senchau]

@dp8030Home, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are experiencing a blue screen error with code C8190002 on your HP OfficeJet Pro 8035 All-in-One Printer, the issue may be similar to the recently observed errors on other models in the HP OfficeJet Pro series.

Restart the Printer:

• Press the power button to turn off the printer.
• Wait for about 60 seconds.
• Turn the printer back on and check if the error persists.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,