• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-30-2019 02:16 PM

HP Recommended
Product: HP PageWide Pro MFP 477dw
Operating System: Microsoft Windows 10 (64-bit)

I just recently moved and hooked up my HP PageWide 477 and after I plug it in I'm getting a blue screen with an error code of B8F04916.  Does anyone know what this means?

1 person had the same question
5 REPLIES 5

‎04-30-2019 02:43 PM

HP Recommended

Memory Assert Error

 

If possible update Firmware

 

Replace Main PCA, (or whole unit)

 

If it's in warranty contact HP Support

If my post resolves your issue please click the accepted as solution button under it.


To thank a Tech for a post click the thumbs up button under the post.


You can even click both buttons. . .
Was this reply helpful? Yes No

‎05-01-2019 07:10 AM

HP Recommended

Thank you for the rely.  How can I update the firmware if I can't get into the printer?  The bluescreen comes up as soon as I reboot the printer.

Was this reply helpful? Yes No

‎05-07-2019 06:23 PM

HP Recommended

Did you try the common procedure and unplug the printer from 110V cable while keeping the "ON" switch pressed for 1 minute? This resets the memory function and the printer under normal conditions will boot again.

Was this reply helpful? Yes No

‎05-07-2019 06:25 PM

HP Recommended

Also, regarding the error: did you print PDF's? Possibly more than one from the ADF? 

Was this reply helpful? Yes No

‎05-08-2019 07:16 AM

HP Recommended

HP actually replaced the printer.  It was under warranty.  They were unable to fix it so they gave me a new one.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.