Blue Screen error code 042D34E8

[NickMc]

We have an HP 9025 that started randomly showing a blue screen and flashing lights with Error code 042D34E8. According to research, I need to do a factory reset the printer but the only instructions I can find are to use the screen which is unavailable. I need the reset instructions for this printer. Unplugging with a long pause did not help any.

[NickMc]

Why is it taking so long to get a response to this? HP needs to do better. We buy a lot of printers from HP but this is the worst support we get from any of our vendors. Maybe we should take our business elsewhere?

[Treeko]

Hi @NickMc 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer issue.

Kindly refer to the steps below and let me know if that fixes the issue.

Please perform the below steps and let me know

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Take out the cartridges. 

5) Unplug the power cord from the printer & wall. 

6) Wait for 30 seconds. 

7) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

😎 Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

9) Turn on the computer/ mobile devices.

and also uninstall the HP smart app and reinstall it

Update the firmware: 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[NickMc]

All of these steps are completed and it still did not correct the issue.

I would like to do a Factory Reset of the HP 9015e (as I initially requested), but I cannot access the on screen menu or the web panel via the IP address, because there is a permanent blue screen displaying 042D34E8.

Please provide the steps necessary for facilitating a Factory Reset of the device, without using any form of user interface. 

Something like Hold X while on boot, etc. This has been the case for previous models and is very likely to resolve my printer's issues. 

Or maybe I just need to start a warranty replacement, as this printer is less than 6 months old.

Please let me know whichever makes more sense.

Thanks

Spoiler

I am not an HP Employee

[NickMc]

Why does it take a week for HP's amazing CS reps to help anyone?! Please provide me the reset steps for this device!

[Treeko]

Hi @NickMc 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[NickMc]

LIES

All you did was PM  me, telling me to contact HP Support. I've done this before with other products and its only proven to be a complete waste of time, because HP apparently only knows how to hire incompetent avoiders of any relevant and valued care for their customers. 

HP has really turned out to be such a disappointment. I really do not understand how they can continue to think people will continue using them with such terrible customer support.

[Treeko]

Hi @NickMc 

I am escalating your case further. Sorry for the trouble in case you were not able to contact support team.

[NickMc]

I missed their response, because I thought you were brushing me off, as I've experienced quite a bit with HP. Honestly, escalating my concern would have been an appropriate action from the beginning so thank you.

It appears because I did not respond by the 6th, that my escalation has been archived. I responded today anyhow. Does that mean that my response from today to the escalation team's message, will not be seen anymore? 

If so, can you please escalate my concern again so that I can respond in turn with all of the relevant information that they have requested? I will check this forum daily for a response to both.

Thanks.