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‎09-17-2020 10:06 AM

HP Recommended
Product: HP Envy 7858
Operating System: Microsoft Windows 10 (64-bit)

 Blue Screen appeared with error code 00829C98. Printer wouldn't respond, so I unplugged it. Now it will not turn ON. Tried hard reset, still nothing. Our house was hit by lightning 2 weeks ago, FYI. I'm assuming that did it, but wanted to see if it could be saved. 

Category:
8 people had the same question
1 REPLY 1

‎09-19-2020 12:25 PM

HP Recommended

Hi @Lanzo222,

 

I'd like to help!

 

Try the below suggestions-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

 If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

1 person found this reply helpful
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