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‎12-03-2021 09:47 AM

HP Recommended
Product: HP943ACA HP ENVY Photo 7800

Printer can print one or two pages and then stuck with Blue screen and error message 00829c98. I unplug the power cord from the wall outlet. Wait 60 seconds. Plug again. 

Same error.

 

I unplug the power cord from the wall outlet. Wait 60 seconds. Replace black cartridge. Plug again. 

Same error.

I really upset and angry with it. Internet filled with same error and NO SOLUTION provided by HP except useless "unplug the power cord"

Category:
3 people had the same question
2 REPLIES 2

‎12-06-2021 10:15 AM

HP Recommended

Hi @ D1ms,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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‎12-07-2021 07:34 AM - edited ‎12-07-2021 07:37 AM

HP Recommended

you sent me message "unplug the printer and plug it back on".

I TRIED THAT 100500 TIMES 

it does not help!!!

How many times can I say -- "unplug power cord" does not help!

Printer still have same blue screen

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