Blue screen code B80B746C 9025e

[Liffeydog]

My printer stopped scanning. I deleted it from the app and when I tried to re-add it, the app would detect it but not finish set up. I did all the things but had to resort to a factory reset to get it to connect to the app. It then connected to the app but now I have the error code above, and the app no longer recognizes it so I have no way to reset it. I have already tried unplugging it for several minutes. How can I fix this? Thank you

[Liffeydog]

I tried the power drain and plugged it straight in to the wall. It showed the regular screen for a minute and is now back to the blue screen/error code.

[Sneha_01]

Hi @Liffeydog 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're experiencing such issues with your printer! The blue screen code B80B746C 9025e indicates a potential system error. Here are some steps you can take to try to resolve the issue:

Perform a Hard Reset:

• Unplug the printer from the power source and disconnect any cables. Wait for about 10-15 minutes, then reconnect everything and power it on.

Check Network Connections:

• Ensure that the printer is properly connected to your Wi-Fi network. You may want to reconnect it to your network if necessary.

Update Firmware:

• If possible, check for firmware updates for your printer. Sometimes, updating the firmware can resolve connectivity and functionality issues.

Reinstall the App:

• Delete the app from your device and reinstall it. Sometimes, a fresh install can resolve issues related to setup and recognition.

Factory Reset:

• Since you've already done a factory reset, ensure that you follow the manufacturer's instructions carefully. After the reset, try to set up the printer again from scratch.

Check for Error Messages:

• Look for any specific error messages on the printer display. These can give clues about what might be wrong.

Use a Different Device:

• If you have access to another device (phone or tablet), try connecting to the printer using that device's app to see if it recognizes it.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support