Blue screen codes B8778EE4

[Argucias]

Hi,

I've just got an error un the laserJet printer M428dw trying to print from my Android móvil. It's appears a message B8778EE4 and printer dices not allow to do anything...I had to switch off It but the Issué persists so, could anyone help me? Thanks un advance.

Kind regards

 

[Raj_05]

Hi @Argucias,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you've encountered an error message (B8778EE4) on your LaserJet printer M428dw while trying to print from your Android mobile device. Here are some steps you can try to resolve the issue.

Restart the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds.
• Plug the printer back in and turn it on.

Restart Your Android Device:

• Turn off your Android mobile device and then turn it back on.

Update Printer Firmware:

• Check if there is a firmware update available for your LaserJet printer. Visit the official HP website and search for your printer model to find and install any available firmware updates.

Check Wireless Connection:

• Ensure that your printer and your Android device are connected to the same Wi-Fi network.
• Check if there are any issues with the Wi-Fi connection on either the printer or your mobile device.

Printer Driver on Android:

• Confirm that you have the correct printer driver installed on your Android device. You may need to uninstall and reinstall the printer app or drivers.

Print Queue:

• Check the print queue on your Android device. There might be a pending print job causing the issue. Cancel any pending print jobs and try printing again.

Clear Cache and Data of Printer App:

• If you are using a specific app to print, go to your device settings, find the app, and clear its cache and data. Then try printing again.

Factory Reset (as a last resort):

• If the issue persists, you might consider performing a factory reset on the printer. Be aware that this will erase any custom settings you have applied to the printer.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Ccummings0100]

Hi Alden4,

What after that?

LaserJet Pro MFP M428dw has been factory reset. It had the latest firmware. It worked previously.

Im using the newest update of the HP Smart app on a Google Pixel 6.

Most frequently, its instant blue screen (same error code) on sending the printing job, though sometimes the printer wil register the ping and do nothing.

Then the print spooler will show the job as errored out, HP Smart will show it's finished and the Printer itself is unresponsive until forcibly reset 

Best regards,

C.Cummings

[jm1234567890]

I am having the same issue. Blue screen error when attempting to print from Pixel 7 Pro and Pixel 8 Pro with HP MFP M428fdw.

[PaulaCrisp]

@alden4 - I have the same issue and your troubleshooting steps did not help.  I have previously been able to print from my phone, not anymore.  

[Garpra]

Seems like everyone is getting this problem in 2024 I have a LaserJet m479 with the same error code. HP wants to charge $40 for phone call troubleshooting and an additional $400 if it's a hardware issue. I wonder if this is how they are scamming us. Smh

[oesterbye]

same issue here, did work fine until, january 2024

[misterdelicious]

Our Customer have the same Problem with M478 (connected with WiFi) since january 2024 with the Printer Plug-in and HP Smart App on a Samsung Smartphone.
After delete and reinstall the plug-in success the first print job, by the second job came instant a blue screen B8778EE4.
Printer Firmware, Android OS and Apps are on the newest Version.
By the way, Printing from Windows PC to the M478 works fine.

[oesterbye]

An there is no connection with bluetooth neither to my M479dw

I have an older HP Laserjet Pro 200, there is no problem with printing

[MaryFelix]

We are facing the same issue sind nov/dec 2023 when using printing from android. On my phone the note is shown that print spooler is blocking printing, than shortly after taht the bluescreen with error code is shown and thats it. Nothing happen.

Also my mum & dad reported the same issue.

Printer resetted, mobile resrtarted, chache deleted, apps newly installed- nothing resolved this issue until today 😞 

When my boyfriend is using his mobile, also android, no issue 

But all in all no helpful solution found in web. So as some more pepole are having this issue, what ist the solution helpdesk hp?