Blue screen of death on ENVY 5530

[Djoe_]

Hello,

My HP printer has stoped working. I'have got a flashing blue screen with the code C4EBA341 as soon as  I put it ON.

I have been through many procedure to repair it but no success so far. 

In this specific procedure I have to move the cariage: https://support.hp.com/us-en/product/HP-ENVY-5530-e-All-in-One-Printer-series/5304881/model/5304882/...

But on my printer the cariage is stuck on the right and impossible to move. 

Does anyone know a procedure to move the cariage or to repair the printer?

Bonus: the printer have stoped working right at the start of the lockdown in my country. My wife has to "print" manualy all the homework for my daughter. 

Please, help me!!

[Kumar0307]

Hi @Djoe_

Welcome to the HP Support Community. I'd be happy to assist you.

I'm afraid this is a hardware failure. If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!