Blue screen with error code 00829C98

[MimiB417]

Keep getting same error message on blue screen 00829C98. Have tried resetting several times. May print 1-2 pages and then get error screen again

[A_Gayathri]

Hi @MimiB417,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 00829C98 on your HP ENVY Photo 7855 indicates a hardware issue, often related to the printer's internal components or firmware. 

Here are some steps to help troubleshoot and potentially resolve the issue:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds before plugging it back in and turning it on.

Check for Paper Jams:

• Make sure there are no paper jams or obstructions inside the printer.

Inspect Cartridges:

• Ensure that all ink cartridges are properly installed and not causing any blockage.

Firmware Update: Update the firmware on an HP printer

• Check if there’s a firmware update available for your printer. Sometimes updating the firmware can resolve hardware-related issues.

Factory Reset:

• Perform a factory reset on the printer. Be aware that this will reset all settings and configurations to their defaults.

Refer to this document: HP ENVY Photo 7855 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.