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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
FaniEC
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Blue screen with error code C4EB847E

HP Recommended
HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

HP Officejet Pro 8610 Printer displays blue screen with error code C4EB847E  and flashing home, back and help buttons. The printer status is offline.

Tried to tap back button  times with no luck

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Echo_Lake
HP Support Agent
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@FaniEC

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, to assist you better, can you access the home screen of the printer?

While you respond to that, let's try these steps:  Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

 

If the printer is stuck and the home screen cannot be accessed, I'm afraid this is a hardware failure. 

please reach out to HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

ECHO_LAKE
I am an HP Employee

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